Executive | Umicore | Sofia, Bulgaria | 2019 – current

• Under contract with EXL I support the company's financial department.
• Involved in optimizing company processes, through a Lean/Six Sigma case study.
• Resolving invoice and payment discrepancies. 
• Sorting and matching invoices, then ensuring vendors are paid on time.
• Charging expenses to accounts and cost centers by analyzing invoices and SAP entries.
• Maintaining accounting ledgers by verifying and posting account transactions.

In-House CRA (Site Manager) | IQVIA | Sofia, Bulgaria | 2016 – 2019

• Identified and contacted investigators for clinical studies. Executed 62 contracts and over 10 contract amendments.
• Submitted 8 studies for review of Ethics Committees. Trained investigators on the protocols and guided the studies fully.
• Guided colleagues on work such as contracting, negotiating, site/investigator payments and working with Electronic Data Capture.
• Assigned as mentor for 3 new colleagues in the team, being the go-to-person for any question or concern.

Information Technology Specialist supporting pharmaceutical clients | MSD | Sofia, Bulgaria | 2014 – 2016

• Under contract with C3i Solutions I supported representatives of clients in the pharmaceutical industry, solving software, hardware and financial system inquiries.
• Reported major on-site production outages in full detail and escalated these through the right channels.
• Assisted users facing account and expense report issues in SAP.

Webmaster | PANGEA Travel | Arnhem, the Netherlands | 2013 – 2014

• Did interviews with an Erasmus University professor in eMarketing, and with field experts in the Amsterdam Google office.
• Performed a usability test of the website with 40 customers. Implemented findings significantly improved website usability.
• Accomplished 40% higher positions in search engine results. Acquired 10 new collaborations for internet marketing.
• Ran targeted pay-per-click campaigns and narrowed down the results through Google Analytics to eventually report to management.
• Made banners and newsletters, maintained social media. Expanded business with a website I designed for luxury tours in Africa.

Supervisor | Hotel Van der Valk | Tiel, the Netherlands | 2008 – 2014

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